Thank you for your business! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please refer to our Refund and Return Policy below for information on how to return your product.
- Return Eligibility
Our return policy is valid for 7 days from the date of shipment. If it has been more than 7 days since your purchase, unfortunately, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also include your receipt or proof of purchase. - Non-Returnable Items
Some items are exempt from returns: used and damaged products - Return Process
To initiate a return, please follow the steps below:
Contact Us: Email our Customer Service Team at [email protected] to request a return authorization.
Packaging: Once your return is authorized, you will receive instructions on how to ship your product back. Please ensure that the item is securely packaged to prevent damage during the return journey.
Shipping: You will be responsible for paying for the shipping costs of your return. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund. - Refunds
Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
If your return is approved, we will refund your original payment method. You will receive your refund within a certain number of days, depending on your card issuer’s policy.
Partial Refunds: In some cases, we may provide a partial refund if the item has been opened, used, or is not in its original condition. - Exchanges
If you received the wrong item or a damaged item, please contact us to arrange an exchange at no additional cost. Exchanges are limited to the same item, but a different size or color, or equal value. - Defective or Damaged Items
If you received a defective or damaged item, please contact us within 48 hours of receipt to report the issue. We will provide return instructions and cover shipping costs. - Customer Support
For any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Email: [email protected]
Company: Vega Technik GmbH
Address: Ackerweg 9, 9500 Villach, Austria
Tel: +43 424221174
Thank you for your business! We are committed to providing you with high quality products and excellent customer service.