What is your return policy?
Our return policy allows you to return an item within 7 days of receipt, provided the item is unused and in its original packaging. Some items (used and damaged products) are not returnable.
How do I initiate a return?
To return an item, please contact our customer service team at: ([email protected]) and we will provide instructions and a return authorization.
How do I know if my return has been approved?
Once we receive and inspect your returned item, we will notify you via email of the status of your refund or exchange. If the refund is approved, we will process the refund via your original payment method.
What items are not returnable?
Yes, non-returnable items include used and damaged items.
How long does it take to receive a refund?
Once we approve your return, the refund will be processed within 7 business days. Depending on the specific circumstances of your bank or card issuer, the refund may take a few additional days to be credited to your account.
Can I exchange my item?
Yes, if you receive a defective item, you can contact us to exchange it. You can exchange it for the same item, but in a different size, color, or of equal value. Please contact us to arrange an exchange.
What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us within 48 hours of receipt. We will assist you in returning the item and will cover all shipping costs incurred to return the defective item.
How do I track my order?
Once your order is shipped, you will receive an email with the order tracking number and order tracking link. You can also log in to your account on our website to check the status of your order.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure payment methods. Please visit our website to view the list of payment methods we accept.
How do I contact customer service?
You can contact our customer support team via email ([email protected]). Our team is happy to answer any questions or problems you may have.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We may not be able to make changes after the order has been processed or shipped.